PRIVACY POLICY

Privacy policy

Black Castle Exploitation - Château Jeanne & The Forest wishes to inform you through this privacy policy of how we collect and process your data.
This privacy policy defines and informs you of how Black Castle Exploitation - Château Jeanne & The Forest uses and protects the information you provide to us, through our website: www.jeanneandtheforest.com(hereinafter the "Site"), our pages on social networks (hereinafter the "Social Networks"), the applications that we make available to you on computers or mobile devices (hereinafter the "Applications") and during any contacts where you provide us with information by telephone, by mail, by e-mail or in person.
Please note that this privacy policy may be modified, supplemented or updated at any time by Black Castle Exploitation - Château Jeanne & The Forest, in particular in order to comply with any legal, regulatory, case law or technical developments. In such a case, the date of the update will be clearly identified at the top of the present policy. These modifications are binding on the User as soon as they are put online. It is therefore advisable for the User to consult the present privacy and cookie use policy on a regular basis in order to take note of any changes.

I- Collection of personal data

When you use our site, we may ask you to provide us with personal data about yourself.
The term "personal data" refers to all data that can identify an individual.
The purpose of this charter is to inform you about the means we use to collect your personal data, in strict compliance with your rights.
The personal data that may be collected on the site are as follows:

• Name
• First name
• Postal address
• Postal code
• E-mail address
• Phone number
• Civility
• Age/Date of birth
• Payment information (Credit card number)
• Booking history (date of stay and number of adults and children)
• Preferences (hobbies, interests, etc.)
• Information from your social network account
• Any special request you may have
• Identification (driver's license, passport or identity card)
• Geolocation information
• IP address

Personal data relating to children (surnames, first names, ages) are only collected when entering the booking tunnel up to the Choice of participants (creation of a quote, an option, booking). This information is collected with the authorization and under the responsibility of the legal representative.
By providing this information, you expressly agree to its processing by Black Castle Exploitation - Château Jeanne & The Forest, for the purposes indicated in point 1 below, as well as for the purposes indicated at the end of each form.
Certain information concerning you must be provided in order for you to access the service concerned. Compulsory information is indicated by an asterisk or by other means.

1. Purpose of the data collected

Black Castle Exploitation - Château Jeanne & The Forest wishes to ensure the best quality of service, to provide its customers with the best possible follow-up for their requests for information or reservations and to improve the operation of its Site and its applications.
Black Castle Exploitation - Château Jeanne & The Forest is likely to process your Personal Information as follows:

• For the purposes of providing you with the information or services you have requested to receive (requesting a quotation, booking a holiday, requesting information on our Site or off-line and/or sending you our newsletters following your registration); and/or
• for the purpose of collecting information that will enable us to improve our Site, our products and our services (in particular by means of cookies); and/or
• for the purpose of contacting you to inform you of new products, services or events related to or organized by Black Castle Exploitation - Château Jeanne & The Forest.

2. Data retention period

We retain your personal data for the time necessary to fulfill the purpose of collection as indicated in point 1 above, and for a period not exceeding 10 years from the date of our last contact unless:
You exercise your right to delete your data, under the conditions described below;
A longer retention period is authorized or imposed by virtue of a legal or regulatory obligation.

3. Security of your personal data

During the storage period, Black Castle Exploitation - Château Jeanne & The Forest takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data in such a way as to prevent damage, erasure or access by unauthorized third parties.
Access to your personal data is strictly limited to our employees and agents and, where applicable, to our subcontractors (such as insurance companies, transport companies, subcontractors, reception, technical and banking service providers, etc.). The subcontractors in question are subject to an obligation of confidentiality and may only use your data in accordance with our contractual provisions and applicable legislation.
Apart from the cases set out above, we undertake not to sell, rent, transfer or give third parties access to your data without your prior consent, unless we are obliged to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of rights of defence, etc.).

4. User rights

You have the following rights concerning your personal information:

• The right to be informed about the use of your personal information
• The right to access the personal information we hold about you. However, due to Black Castle Exploitation - Château Jeanne & The Forest's obligation of security and confidentiality in the processing of personal data, you are informed that your request will only be processed if you can prove your identity, in particular by producing a valid form of identification.
• The right to request correction of inaccurate personal information we have about you.
• The right to request that we delete your data, or stop processing or collecting it, in certain circumstances. Requests for the deletion of Personal Information will be subject to the obligations imposed on Black Castle Exploitation - Château Jeanne & The Forest by law, in particular as regards the retention or archiving of documents.
• The right to stop direct marketing messages and withdraw your consent to any content-based processing at any time
• The right to complain to your data protection regulator (in France, this is the CNIL, Commission nationale de l'informatique et des libertés)
• The right to object to the use of your information by Black Castle Exploitation - Château Jeanne & The Forest for commercial prospecting purposes.

If you have any questions about this information, or if you wish to be removed from some or all of our databases, please write to the following e-mail address: info@chmvt.com
Please note that we will reply within 15 days of receiving your request.

5. Social Networks

You have the possibility of clicking on the icons dedicated to the social networks Facebook, Pinterest, Google Plus and Twitter appearing on the Site and communications from Black Castle Exploitation - Château Jeanne & The Forest.
The social networks improve the user-friendliness of the Site and help to promote it via sharing.
When you click on these buttons, Black Castle Exploitation - Château Jeanne & The Forest may have access to the personal information that you have indicated as public and accessible from your profiles. If you do not want Black Castle Exploitation - Château Jeanne & The Forest to have access to the personal information published on the public space of your profiles or your social accounts, you must then use the means made available to you by Facebook, Pinterest, Google Plus and Twitter in order to limit access to its data.

II- Cookies policy

When you use the www.jeanneandtheforest.com website, information relating to the browsing of your terminal (computer, tablet, Smartphone, etc....) may be recorded in "cookies" files installed on your terminal, subject to the choices you have made concerning cookies, which you may modify at any time.
Some cookies are essential for using the site, while others are used to optimize and personalize the content displayed. The latter are only installed with your express prior consent. Unless you agree, this information will not be kept for more than 13 months.

This cookie management policy (hereinafter the “Management Policy”) is offered by Black Castle Exploitation, a simplified joint-stock company with a share capital of €1,000, registered with the Montpellier Trade and Companies Register under number 879 166 395, with the following intra-community VAT number: FR 36879166395 and whose registered office is located at Le Néos II, 130 rue de la Jasse de Maurin, 34070 - Montpellier (hereinafter referred to as the “Company”).

This Cookie Management Policy informs you of your rights and the choices you can make regarding the deposit of cookies when using the site: https://www.chateaudemontvillargenne.com (hereinafter the “Site”) published by the Company.

1. Object

In accordance with Article 82 of the Data Protection Act of 6 January 1978 as amended, taken in application of the provisions of Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, your consent as a user must be obtained before any action aimed at storing information or accessing information stored in your terminal equipment.

Following the provisions of Articles 4(11) and 7 of the GDPR relating to the conditions applicable to consent, the CNIL adopted Deliberation No. 2020-091 of September 17, 2020 adopting guidelines relating to the application of Article 82 of the Law of January 6, 1978, as amended, to read and write operations in a user's terminal (in particular to "cookies and other trackers"), as well as Deliberation No. 2020-092 of September 17, 2020 adopting a recommendation proposing practical methods of compliance in the event of the use of "cookies and other trackers", presenting in particular examples and best practices of concrete methods of collecting consent and implementing trackers not subject to the latter.

2. What is a cookie?

Cookies are small files containing various textual information, usually consisting of letters and numbers. They are placed on your device (computer, tablet, smartphone, etc.) via your browser, by the website you visit.

This operation allows your devices to be recognized as soon as a connection is established between the Site's server and your browser. The main purpose of a cookie is therefore simply to allow the Site's server to adapt the content of the internet pages to your personal preferences, in order to personalize your visit to the Site.

The Site may therefore use several types of cookies:

- Session cookies: These cookies are temporary and stored in your browser's cookie file until you close it. These cookies are required for certain applications or features of the Site to function properly.

- Persistent cookies: The Site may use persistent cookies to improve your experience (e.g., by providing optimized browsing). These cookies remain in your browser's cookie file for a longer period of time. The length of time they are stored depends on your Internet browser's configuration choices. Persistent cookies allow information to be transmitted to a web server each time a person visits the Site, and may be used, among other things, to remember your preferences and choices for a website, or to target advertising. Persistent cookies are also called tracking cookies.

- Internal cookies: these cookies are installed by the Site at the time of your visit in order to improve your experience.

- Third-party cookies: these cookies are installed by third parties who may be partners of the Company. A third-party cookie corresponds to a file integrated via a browser by a site other than the one you are visiting, in order to store information locally and track your journey across multiple sites. These cookies are therefore not hosted on the Site.

These cookies are classified into several types: necessary cookies used for technical purposes, audience measurement cookies, advertising cookies, social media sharing cookies, etc.

3. What are cookies used for?

Cookies are used for different purposes:

- Strictly necessary cookies: they are essential for the operation of the Site and allow you to access secure areas such as your shopping cart, your personal space, etc.

- Analytical or performance cookies: these cookies allow the Company to understand the use and performance of the Site and to improve its operation. For example, they allow us to know which pages of the Site are most visited.

- Functional cookies: these cookies allow us to remember the choices you make in order to improve your experience on the Site.

For example, they are used to recognize you when you return to the Site, to remember the choices you have made, the items you have added to your basket, etc., and provide improved and personalized information on your preferences and consumption habits.

- Advertising cookies: these cookies collect information about your browsing habits in order to present you with advertisements tailored to your interests. These cookies record your visit to the Site, the pages you have visited and the links you have followed as well as your navigation outside the Site. They are also used to limit the number of times you see the same advertisement as well as to measure the effectiveness of advertising campaigns.

They are generally placed on the Site by third parties with the permission of the Company.

4. What cookies are present on the Site?

The cookies placed on the Site by the Company are as follows:

Analytical cookies

• _ga (Persistent cookie – 13 months – Domain: Black Castle Exploitation)
  This cookie is used to distinguish users and collect analytical data on site usage.
• _ga_id * (Persistent cookie – 13 months – Domain: Black Castle Exploitation)
  This cookie is used to maintain session state and track user interactions on the site.
• _gcl_au (Persistent cookie – 3 months – Domain: Black Castle Exploitation)
  Used by Google AdSense to track the effectiveness of advertising campaigns across different websites.
• _gid (Persistent cookie – 1 day – Domain: Black Castle Exploitation)
  This cookie is used to store and update a unique value for each user visiting the site.
• __hp2_id. * (Persistent cookie – 6 months – Domain: Namastay)
  Used to track user interactions.
• cee (Persistent cookie – 3 months – Domain: Stape)
  Allows the collection of analytical data on user interactions with the site.

Advertising cookies

• _fbp (Persistent cookie – 3 months – Domain: Black Castle Exploitation)
  Used by Facebook to store and track visits to websites for targeted advertising purposes.

Functional cookies

• axeptio_cookies , axeptio_authorized_vendors , axeptio_all_vendors (Persistent cookies – 1 year – Domain: Axeptio)
  These cookies are used to store the user's consent regarding the use of cookies, and to list potential service providers on the site.
• __cf_bm (Session cookie – 30 minutes – Domain: Cloudflare)
  Used to identify and mitigate automated traffic to protect the site from malicious bots.
• tarteaucitron (Persistent cookie – 1 year – Estate: Black Castle Exploitation)
  This cookie is essential to ensure that cookie banners are displayed correctly on the site. It helps remember user preferences regarding cookies.

Strictly necessary cookies

• _cfuvid (Session cookie – end of session – Domain: Cloudflare)
  Used to maintain user sessions and manage security settings.
• rc::c (Session cookie – end of session – Domain: Google)
  Allows to distinguish humans from robots in order to protect the site against malicious attacks.

• PHPSESSID (Session cookie – end of session – Domain: Black Castle Exploitation)
  This cookie is necessary for the proper functioning of the site.

The Company cannot guarantee the exhaustiveness of the list of cookies presented above.

The Company undertakes, as far as possible, to update it regularly and to alert you in the event of a major change concerning the deposit of cookies on the Site.

5. What personal data are collected by cookies?

The cookies used on the Site collect your following personal data:

- IP address;

- Web browser;

- Date and time of the visit;

- Operating system;

- Internet service provider.

6. How long is personal data collected by cookies stored?

Personal data collected through cookies on the Site are kept for a maximum period of 13 months.

Cookies are stored for a maximum period of 13 months.

Your choice to accept or not the deposit of cookies on the Site will be kept by the Company for a maximum period of 12 months.

7. What are your choices?

7.1 Cookie banner

When you first connect to the Site, a banner informs you of the use of cookies and invites you to accept or refuse the use of these cookies.

Accepting or refusing the use of cookies has no impact on your browsing on the Site, with the exception of cookies strictly necessary for the operation of the Site or for an online communication service that you have requested.

The Site uses cookies that ensure access and important features of the Site (necessary cookies).

These cookies do not require your consent. You are informed that accepting these cookies is a necessary condition for accessing and using the Site and that if you refuse, you may be exposed to potentially negative effects (normal browsing on the Site is not guaranteed).

The information banner includes:

- the identity of the data controller;

- the precise purposes of the cookies used;

- the possibility to withdraw your consent at any time.  

In accordance with deliberation no. 2020-092 of September 17, 2020 adopting a recommendation proposing practical methods of compliance in the event of use of "cookies and other trackers" from the CNIL, you must be able to accept or refuse the use of cookies with the same degree of simplicity.

To this end, you have the option of clicking on a button to refuse the deposit of all cookies, which has the same format and is placed at the same level as the button to accept the deposit of all cookies.

You also have the option to accept or not (except for necessary cookies) the deposit of each cookie on your browser.  

To ensure that your consent is free, informed and unequivocal, the banner will not disappear until you have accepted or refused cookies.

No unnecessary cookies will be placed on your browser until you accept or reject cookies.

Unless you have given your prior consent, cookies will not be placed or read: 

- if you go to the Site (home page or directly to another page of the Site) and do not continue browsing: a simple lack of action cannot be considered an expression of will on your part;

- or if you click on the link in the banner allowing you to configure cookies and, if applicable, that you refuse the deposit of cookies. 

You can change your choices at any time by clicking on the information banner accessible on the Site.

7.2. Configuration via your web browser

You can accept the use of cookies or choose to disable them at any time. This setting is usually done from your browser.

This can be configured to notify you of cookies that are placed on your device and ask you whether or not to accept them.

Each browser's configuration is different.

It is described in your browser's help menu, which will allow you to know how to modify your cookie preferences.

7.2.1. If you are using Mozilla's Firefox browser

Cookies – information that websites store on your computer | Firefox Support

- Click on the menu button and select “Options”.

- Select the “Privacy” panel.

- Set the “Retention Rules” menu to “Use custom settings for history”.

- Uncheck the “Accept cookies” box.

- All changes you made will be automatically saved .

 7.2.2. If you are using Microsoft's Internet Explorer browser

Delete and manage cookies

- Click on the Tools button, then on “Internet Options”.

- Click on the “Privacy” tab, then under “Settings”, move the slider up to block all cookies or down to allow all cookies, then click OK.

7.2.3. If you use Google's Google Chrome browser

Delete, allow, and manage cookies in Chrome - Android - Google Chrome Help

- Select the Chrome menu icon.

- Select “Settings”.

- At the bottom of the page, select “Show advanced settings”.

- In the “Privacy” section, select “Content settings”.

- Select “Block all sites from storing data”.

- Select OK .

7.2.4. If you are using Apple's Safari browser

Legal - Use of Cookies

- Click on “Settings” > “Safari” > “Privacy” > “Cookies and website data”

Clear history and saved cookies in Safari on your iPhone, iPad, or iPod touch and Manage cookies and website data in Safari on Mac

7.2.5. If you are using the Opera browser from Opera Software

Opera Web preferences – Opera Help

8. Modification of this Management Policy

This Management Policy may be modified. The Company therefore advises you to regularly consult this page of the Site. In the event of a significant modification to the Management Policy, the Company will notify you of these modifications.

9. More information

For more information on the use of cookies, you can consult the CNIL website.

10. Contact the Company

For any questions about this Management Policy and the use of cookies placed on the Site, you can contact the Company at the following email address: dpo@369degres.com or at the following postal address: Société 369°, Le Néos II, 130 rue de la Jassede Maurin, 34070 – Montpellier.

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